r769 is committed to handling the personal data of every Pakistani player with care, transparency, and purpose. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you hold over your own data.
These principles guide how r769 treats your personal information. They summarise the spirit of the full policy below.
r769 collects only the personal information that is strictly necessary to operate your account, process payments in PKR, verify your identity, and comply with our licensing obligations. We do not collect data speculatively or for purposes beyond those stated in this policy.
r769 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is shared only with service providers who directly support the operation of the r769 platform under strict confidentiality agreements.
All data transmitted between your device and r769 servers is protected by 256-bit SSL encryption. Account passwords are stored using one-way hashing — r769 staff cannot see or retrieve your password. Sensitive payment data is handled by PCI-compliant payment processors.
r769 recognises your rights to access, correct, and request deletion of your personal data. Requests are handled through our support channel and processed within the timeframes set out in this policy. We do not make exercising your rights unnecessarily difficult.
r769 retains personal data only for as long as necessary for the purpose it was collected, or as required by our international gaming license and applicable legal obligations. When data is no longer required, it is securely deleted or anonymised.
In the unlikely event of a data breach that affects your personal information, r769 will notify affected account holders via their registered Pakistani mobile number within a reasonable timeframe, and will take immediate steps to contain and remediate the breach.
This Privacy Policy ("Policy") is published by r769 ("the Company", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player", "User") who access, register with, or otherwise interact with the r769 online gaming platform available at r769.net, including all associated interfaces, mobile web experiences, and customer support channels.
r769 is committed to the responsible handling of personal data in accordance with applicable data protection principles under our international gaming license and the standards we hold ourselves to as an operator serving Pakistani players. This Policy is written to be clear and understandable — not buried in impenetrable legal language — because we genuinely believe you deserve to know how your information is used.
This Policy should be read alongside r769's Terms & Conditions and Responsible Gaming Policy, both of which are available on this site. In the event of any direct conflict between this Policy and any other r769 document, this Privacy Policy shall govern in matters of personal data handling.
For the purposes of applicable data protection law, r769 is the data controller in respect of the personal data it collects from players. This means r769 determines the purposes and means of processing your personal information.
r769 operates under an international gaming license. The platform is accessible to players in Pakistan, and the terms of this Policy are designed to be consistent with the privacy obligations imposed by that license framework.
For all privacy-related enquiries, requests, and complaints, you may contact r769's designated privacy point of contact using the details provided in Section 15 of this Policy.
r769 collects personal data in the following categories. Collection is limited to information that is necessary for the stated purpose.
r769 collects personal data through the following means:
r769 processes your personal data under the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the r769 service |
| Identity verification (KYC) | Legal obligation — required under our international gaming license |
| Payment processing (deposits/withdrawals) | Performance of contract — necessary to process PKR transactions |
| Anti-money laundering (AML) monitoring | Legal obligation — required under our licensing and AML compliance framework |
| Responsible gaming monitoring | Legitimate interest — player protection and compliance with license conditions |
| Fraud detection and security | Legitimate interest — protecting players and the platform from fraud |
| Service communications (account alerts, OTPs) | Performance of contract — necessary to operate your account securely |
| Promotional communications | Consent — where you have opted in to receive promotional SMS |
| Analytics and platform improvement | Legitimate interest — improving platform performance and user experience |
r769 uses the personal data it collects exclusively for the following purposes:
r769 does not sell your personal data. We share your information with third parties only where necessary for the delivery of the r769 service or where legally required, and only under contractual conditions that require those parties to protect your data.
r769 works with the following categories of service provider who may process your data as data processors acting on r769's instructions:
r769 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where it is legally required to do so under the terms of its international gaming license, AML obligations, or a valid legal order. r769 will not disclose your data in response to informal requests not backed by formal legal process.
In the event that r769 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via your registered mobile number if such a transfer results in a material change to how your data is handled, and you will have the opportunity to close your account before the change takes effect.
r769 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The cookies used by r769 fall into the following categories:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Session cookies | Maintain your login session while you are actively using r769. Without these, the platform cannot function. | Deleted when browser is closed |
| Authentication cookies | Remember your device as a trusted device after OTP verification to reduce friction on repeat logins. | 30 days |
| Security cookies | Detect and prevent fraudulent activity, CSRF attacks, and session hijacking attempts. | Session duration |
| Preference cookies | Remember your language preference and display settings on the r769 platform. | 12 months |
| Analytics cookies | Collect anonymised data on how players navigate and use the r769 platform to inform improvements. No personally identifiable data is used in analytics. | 12 months |
r769 does not use third-party advertising cookies or share cookie data with advertising networks. You can manage cookie settings through your browser, though disabling session and security cookies will prevent the r769 platform from functioning correctly.
r769 implements and maintains appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While r769 takes reasonable steps to protect your data, no internet transmission or storage system is 100% secure. You also have an important role in keeping your account safe — please see the account security guidance in the r769 Terms & Conditions.
r769 retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
Where you exercise your right to erasure (see Section 11) and r769 has no overriding legal obligation to retain the data, r769 will delete or anonymise the relevant data within 30 days of receiving your verified request.
As an r769 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact r769 support using the details in Section 15. r769 will respond to verified requests within 30 days.
You have the right to request a copy of the personal data r769 holds about you, the purposes for which it is processed, and the categories of third parties with whom it is shared.
If any personal data r769 holds about you is inaccurate or incomplete, you have the right to request correction. Some corrections (e.g., name changes) may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to r769's legal retention obligations under its gaming license and AML requirements.
You may request that r769 restrict processing of your data in specific circumstances — for example, while a dispute is being investigated or pending a rectification request.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider.
You have the right to object to processing of your data on the basis of legitimate interest, including the right to opt out of promotional communications at any time by contacting r769 support.
The r769 platform is strictly for adults aged 21 years and above. r769 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the r769 account registration process, and the platform is designed to prevent access by minors.
If r769 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data associated with the underage account will be deleted (except where retention is required for legal or investigative purposes), and any deposits made will be refunded to the payment method used, subject to verification.
Parents and guardians in Pakistan are strongly encouraged to use device-level parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has created an r769 account using your payment details or personal information, contact r769 support immediately.
r769 operates under an international gaming license and uses server infrastructure and service providers located in various jurisdictions. As a result, your personal data may be stored on and transferred to servers outside of Pakistan.
Where r769 transfers personal data outside of Pakistan, it takes steps to ensure that appropriate protections are in place, including:
By using the r769 platform and creating an account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan for the purposes described in this Policy.
r769 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes — those that significantly affect your rights or how your data is used — will be communicated to you via SMS to your registered Pakistani mobile number and will be flagged prominently on the r769 platform at least 7 days before taking effect.
Minor or non-material updates (such as formatting changes or clarifications that do not affect the substance of the policy) may be made without prior notice. The effective date of the current version is always displayed at the top of this page.
Your continued use of the r769 platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you must cease using the platform and contact r769 to close your account before the revised policy takes effect.
For any privacy-related enquiries, data subject access requests, rectification requests, erasure requests, or complaints about how r769 handles your personal data, please contact us using the details below.
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